By COLlive staff
EL AL Israel Airlines announced the launch of EL AL Protect, a new service that adds flexibility to passenger bookings. The service costs $19 per ticket for flights of up to 6.5 hours and $29 per ticket for flights of 6.5 hours or more.
Matmid Frequent Flyer members also have the option of purchasing the service with points.
EL AL Protect, which is only available for purchase at the time of booking, allows travelers to cancel their ticket for any reason and to receive a credit voucher for future use, without having to pay cancellation fees. In addition to the ticket price, customers will also be reimbursed for ancillary products such as SPACE seating and extra checked baggage that they purchased.
To receive the voucher, customers must cancel their booking at least 24 hours before departure.
“EL AL Protect is another significant step to improve our customer experience,” said Shlomi Zafrani, vice president of commerce and international affairs. “It makes booking in advance easy and worry-free. This new service will allow our customers to book flights months in advance at affordable prices and be assured that they can cancel their reservation without penalty if they are unable to fly on the dates of their booking. ”
EL AL provides service from North America on its fleet of 787 Dreamliner aircraft featuring three passenger classes: Business, Premium and Economy. With non-stop flights from JFK, Newark, Boston, Miami, Los Angeles, and Fort Lauderdale (beginning on a seasonal basis in fall 2023), EL AL offers more non-stop service to Tel Aviv from more U.S gateway cities than any other carrier.
Customers who purchased EL AL Protect and canceled their tickets in compliance with the terms of service will receive a credit voucher valid until Dec. 31, 2024, which can be used for flights departing within a year from the date they redeemed the credit voucher. In addition, the credit voucher is not exclusive to the name on the original ticket and can be used for tickets in any name the customer prefers.
EL AL Protect is available only for reservations made online or through a travel agent. The service applies to EL AL and Sundor flights in all classes of service. It is not available for Bonus tickets or codeshare flights on partner carriers. For non-U.S. flights with fare families in Economy Class, the service applies only to “CLASSIC” tickets. The service does not apply to Economy LITE fares.
For more information, visit elal.com
Worst customer service.
BH this is an amazing service. Nice to see something for the traveler! I disagree with the above post that says Worst Airline. I traveled to Israel with my family in January and the kindness and sensitivity of the El Al staff blew me away. I meant to write a letter to El Al to thank them for going out of their way to help us every step, and I never got around to it. When I saw the above post, I realized now is the time. I’ll only fly to Israel on El Al and this added service is… Read more »